Our highlights of 2018
In 2018 Fiveways celebrated five years of supporting clients to evaluate their services, increase their impact, strengthen their governance and manage risk. It has been our busiest and most inspiring year so far. Here are some of our highlights.
This year we welcomed our 30th new client. We worked with a wide range of organisations including well-known charities like The Children’s Society and CLIC Sargent, those working locally such as Creative Youth Network and London Parks and Gardens Trust, those changing their identities to increase their impact (Versus Arthritis and Contact), and charities like Tamba and Beat who may be less well-known but are leaders in their field.
We conducted over 80 in-depth interviews with people who have used our clients’ services. It is a great joy to hear first-hand the real difference our clients are making.
“It has changed my life completely. I never thought I would see my 21st birthday. I seriously would have been an alcoholic, druggie or dead. It’s the best service I’ve ever engaged in” – a homeless young person on Depaul’s “Your Chance” project.
It was incredibly motivating to hear our evaluation of the National Bereavement Care Pathway for those who have experienced pregnancy or baby loss being used by MPs to call for action to improve care.
“If Members leave this debate with one thing in their minds, let it be the testimony of a grieving parent who experienced the pathway: ‘I was shocked at the level of care. I thought ‘this is the NHS, why are they making such an effort for me?’ I didn’t know care like this existed and I was blown away by it—my expectations were exceeded in every way’”. – Will Quince MP, referring to our evaluation in a parliamentary debate.
Making governance useful (and even interesting) to senior leaders always puts a smile on our face! This year we facilitated three sessions to support trustees to improve their governance and ways of working, advised two organisations on their charitable status, and helped one charity minimise risk across their services.
“Our organisation is certainly stronger as a result of engaging Fiveways.” – Wayne Bulpitt, Chair – The Diana Award
Our ultimate reward is a happy client. This year we received positive feedback from all our clients and, as testimony to their satisfaction, several recommended Fiveways to other organisations who have now become new clients.
“It was great to work with Fiveways, they had an excellent understanding of our requirements. I enjoyed working with Justin and Richard and would have no hesitation recommending them to others – in fact I have already done so!” – Margie Butler, Chief Executive – Citizens Advice Camden
We would like to say a big “thank you” to all our clients for making 2018 such an exciting year, and we look forward to more of the same in 2019.
Richard and Justin