Bipolar UK

Measuring the outcomes of a peer support service set up on Zoom in response to COVID-19

Fiveways completed a rapid outcome evaluation of Bipolar UK’s Peer Support on Zoom (PSoZ) service, set up in response to the COVID-19 pandemic.

Our report (delivered within three weeks of the initiation meeting) illustrated that, despite being created recently and in unfamiliar circumstances, PSoZ is already achieving a range of important outcomes for people with bipolar.

Respondents generally reported better outcomes for the remote service at this time than for the face to face one a year ago. The evaluation findings will help the charity to plan how to fund and deliver services in the next few months, and beyond.

Fiveways was also able to give the charity a snapshot of how people with bipolar were being affected by the pandemic, as well as some practical insight to help Bipolar UK shape and improve the service with immediate effect.

“Fiveways carried out a rapid evaluation for us, throwing themselves into the research and delivering insightful finding that will inform our service response to coronavirus.”- Simon Kitchen, CEO Bipolar UK: