With lockdown and social distancing in place, online qualitative insight communities are helping many organisations understand their audiences better – whether that be assessing the experience and impact of adapted service models with service users or exploring volunteers’ feelings and needs at this unsettling time. Research participants not only have more ‘at…

Read more...

15 ways to ensure your service evaluation is planned effectively Evaluation is vital for charities that want to improve their services and demonstrate the difference they are making. Poorly planned evaluations risk achieving neither of these things and waste time and money. Fiveways has put together a checklist of key things to…

Read more...

Increasingly charities are investing time and resources in measuring their impact. However too often measuring is used to demonstrate current impact, obscuring a more fundamental issue – how can charities ensure their projects and services are maximising their impact? We believe that the aim of measurement should be to increase a charities’…

Read more...

Financial pressures and media criticism are, now more than ever, forcing charities to ensure their services and fundraising activities are as effective as possible. Key to an effective activity is effective targeting – the right message, service or fundraising product to the right person at the right time – and central to…

Read more...

Fiveways’ evaluation of the National Bereavement Care Pathway (NBCP) was published this week, as part of Baby Loss Awareness Week 2018. The NBCP aims to improve the bereavement care parents receive after pregnancy or baby loss, by helping professionals to support families. It is backed by the government, supported by the All-Party…

Read more...

Charities are increasingly investing time and resources in measuring their impact. An industry of training courses, tools and conferences has grown up around impact measurement so charities can, in the words of NPC, “really prove the difference they make”. Proving difference is evidently the main objective of two recent impact reports produced…

Read more...

In recent years the focus of interventions in public health and sustainability has been on behaviour change. The essence of behaviour change is action – for people to stop a problem behaviour and/or adopt a desired behaviour. This focus is due to a recognition that knowledge based approaches are not always sufficient…

Read more...

We believe that all non-profit organisations helping people that are struggling with life have a particular duty to ensure that the quality of their services is excellent. In these times of heightened scrutiny, however, the anonymity provided by helplines makes them particularly vulnerable to criticism, justified or otherwise. Anyone can call, email…

Read more...

We have been recently helping a leading sustainability charity develop a case for support for a new project. At first sight their project appeared slightly complicated and esoteric, but it has been a stimulating and enjoyable challenge to translate our client’s passion and technical expertise into a compelling case for support. To…

Read more...