Recommendations for effectively measuring CLIC Sargent's service outcomes
Fiveways worked with CLIC Sargent to conduct a year-long evaluation of how the charity measured the outcomes of its service for young people with cancer – with a particular focus on whether Triangle’s Well-being Outcomes Star was an effective tool to evidence the difference that CLIC Sargent’s young people’s workers made on the wellbeing of young people.
The research methodology Fiveways delivered to conduct this evaluation was developed with the assistance of young people who had experienced cancer and included:
• Analysis of data collected in assessments using the Outcomes Star, comparing measurements over time
• Comparison of star assessment data with the charity’s case management database
• An online survey of young people with cancer aged 16-25 who had used the star
• Qualitative telephone or Skype interviews with young people
• An online survey of CLIC Sargent workers and leaders
• Regular meetings with workers and leaders throughout the project
• Interviews with other CLIC Sargent staff members, leadership team and trustees
• Desk research into outcomes measurement tools in the charity and public sectors
Fiveways delivered an evaluation report including key findings about the suitability of the outcomes star and clear recommendations for how the charity can effectively evidence the difference it makes.
“Fiveways were extremely professional throughout and felt like a partner. They provided us with constructive challenge and were responsive when things changed. Involving young people in our work is important to CLIC Sargent and the amount of feedback Fiveways got from young people is a testament to their research skill. Their comprehensive report has formed a solid basis for the charity to move forward. In short they delivered high quality work and we would work with them again.”
Dara de Burca, Director of Services – CLIC Sargent.